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Lexus Charging Network
Charging Stations & Sessions
Charging Stations & Sessions
Charging Stations
Are Tesla Supercharger stations part of the Lexus Charging Network network?
What should I do if a charging station is not working?
Charging Sessions
What should I do if I recognize unauthorized charging events in my Lexus Charging Network account?
Why might I need to select “Stop Charging” twice to end my charging session?
Why am I being charged public prices for charging at home or work with my Lexus Charging Network charging card?
Why didn't I receive a confirmation email immediately after my charging session?
Why does the VAT amount in my confirmation email differ from the one on my invoice?
Why am I being charged for charging sessions that occurred a long time ago?
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Authentication via App or Card
Why did I get a bill even though I charged at a private station (e.g., a hotel, or airport)?
How can I charge via QR code?
How can I start and stop a charging session?
Need immediate help?
* The cost of the call depends on the country and network you're calling from.
Phone:
+44 115 824 4655
Email:
uk@lexus-charging-network.eu
You can reach our customer service team during the following hours:
Monday - Friday 7 a.m. to 7 p.m.